FAQ

Please let us know about the mistake immediately by calling us at 00971502358875(open Monday to Saturday from 10am to 6pm) so that we can try and fix the mistake as soon as possible. Unfortunately, should you choose to contact us via e-mail ([email protected]), we cannot guarantee that the information will be read on time.

Yes, you can make all orders by telephone at 00971502358875 (open Monday to Saturday from 10am to 6pm).

At this time, there are two kinds of gift cards available:

If you would like a gift card that is useable in our onlineshop only, you can purchase it online. You will receive a code, only redeemable in the online shop, by e-mail.
If you would like a gift card that is useable in any of our stores then call us at 00971502358875
(Monday to Saturday from 10am to 6pm), write us at [email protected] or visit us in-store.

Please send us the Instagram/Facebook photo to [email protected] We will then get back to you as soon as possible.

You can use the button „Notify Me“ under the product details of the sold out product and we will contact you via email as soon as the product is back in stock. Of course, you can also call us at 00971502358875
(Monday to Saturday from 10am to 6pm) or write us at [email protected]

Our products are always packaged in our beautiful AVEEN boxes, individually wrapped, and sent to you. The receipt is never in the package.

You can find a table with all international ring sizes on all product pages of rings. In order to find your own ring size, simply measure the inner diameter of your ring and compare it to our table. Any jeweler can also measure your ring size for you.

E-Mails informing about restocked products go out to all customers who have signed up for it. This means that products can sell out fast. Please call our customer service at 00971502358875 (Monday to Saturday from 10am to 6pm) or write us at [email protected]

Please call us at 00971502358875 (open Monday to Saturday from 10am to 6pm) or write us at [email protected]

Please send us an e-mail at [email protected] with your contact information (e-mail address and home address) as well as the product name, so that we can send you a certificate. Please specify whether you would like to receive the certificate in the form of a PDF or as a hardcopy in the mail.

Unfortunately, this form of payment is not possible. Everything that is purchased online must be paid for immediately online.

Of course, you can reserve a product you would like to purchase in one of our stores. Please call us at 00971502358875 (open Monday to Saturday from 10am to 6pm) or write us at [email protected] stating which product you would like for us to reserve for you. We will then send you an email confirming your reservation which you can take with you and show in store. In this case, you can pay for the product in store. We can reserve products up to a maximum of 48 hours.

Please call our customer service at 00971502358875 (open Monday to Saturday from 10am to 6pm) or write us at [email protected] Every order can also be processed via telephone or e-mail.

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How to Wear, Store and Care for Your Jewellery with Aveen Jewellery

With the current volatility and uncertainty around us, much of the fashion and luxury world’s conversation has been around sustaining, preserving and taking care of what we have. Similar is the case with fine jewellery, thus talented designer and jewellery expert Aveen Oghana of Aveen Jewellery shares her insider tips on jewellery care. 

All the jewellery at Aveen is 18K solid gold, and can contain precious gemstones, fine gemstones, diamonds and enamel so needs to be treated with care to ensure its durability.

At Aveen, we always recommend regular cleaning of your jewellery to ensure it is always looking its best. Dirt can collect in the multiple surfaces and crevices of your jewellery especially if you have not taken off pieces like engagement or wedding rings for years.

We will clean any of your Aveen ready-to-wear or custom made pieces free of charge using an ultrasonic and high temperature steam cleaning. During our cleaning and polishing process, we will also check for any damage or loose stones and make sure your clasps are in good working order.  

For maintenance we also recommend you clean your gold jewellery at home with these easy steps

1-   Mix a small amount of mild dishwashing liquid or soap with warm, not hot water

2-  Use a new baby-soft toothbrush to gently brush the piece including any gemstones

3-  Rinse

4-  Air dry or dry with a soft cloth 

Please note, some gemstones like opals and pearls should not come into contact with water. Clean with a soft lint-free cloth instead.

We recommend removing your jewellery whilst swimming, showering, bathing, engaging in sports activities or cleaning with household products, especially those containing bleach or ammonia.

In addition only put on your jewellery after you have finished applying hair products, creams, makeup and perfume.

Jewellery can be damaged if it is not stored properly. A diamond is the hardest substance on earth so even though it may not get scratched itself, it could scratch another diamond or gemstones or even metals such as gold and platinum. So its important to store jewellery separately wrapped in tissue or soft cloth.

All our Aveen jewellery pieces come in a special soft lined pouch or box so make sure you save these as they are the best way to store your jewellery and protect it from damage or dirt.

Shipping

We offer Free Shipping on all orders above AED 500 / $150 within the UAE and above AED 3000 / $850 internationally. We currently use FedEx as our courier for local and international deliveries.
We will not be responsible for any custom fees, import duties, taxes and other local charges added by your country’s custom office.
For customised pieces from our existing collections please allow 2-3 weeks for production, from time of purchase. Delivery times vary please see below for details.
For Bespoke pieces please allow 4-6 weeks for production which will include discussion of designs, gemstone and diamond sourcing and manufacturing. Delivery times vary please see below for details.
Delivery within United Arab Emirates is approximately 2 business days after production. Delivery time for international orders is approximately 5 business days after production.

returns

All Sales within the UAE are final, no exchanges or returns are acceptable.
All International sales are final, no exchanges or returns are acceptable.
Please note that custom made pieces, engraved products, special or bespoke orders and items that we do not currently carry in stock, cannot be exchanged or returned.
If you are not happy with your order for any reason, please get in touch with us and we will do our best to assist you.