WHAT DO WE DO WITH YOUR INFORMATION?
When you buy something from our website, we collect your personal data as a routine part of the purchase process. This includes your name, email address and mailing address, as provided by you.
When you visit our website, we receive your IP address automatically. Information about your operating system and browser enables us to provide you a better browsing experience.
If you voluntarily opt for it, we will send you relevant emails about our store, products and other updates. You can also opt out of email marketing whenever you want.
When you provide us with your personal information to carry out all the steps involved in completing a transaction such as verifying your credit card, and shipping your purchased items, we understand that you have consented to us collecting your information and using it for that particular reason only.
You may email us at [email protected].uk at anytime, to withdraw your consent for us to contact you or collect, use or disclose any of your information for any purpose.
We reserve the right to disclose your personal information if,
(i) the law requires us to do so for some reason or,
(ii) you act in violation of our Terms of Service after having agreed to them
Amazon Web Server (AWS) hosts our online store. Our website uses Woocomerce as the ecommerce platform, supported by Tap as its online payment gateway. This gateway enables us to carry out online sales and accept online payments.
Your data is stored through Woocommerce data storage, databases and the general WordPress application. Data is stored on a secure AWS server behind a firewall.
If you opt to complete your purchase using a direct payment gateway, then your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS), and stored by TAP. When the purchase transaction is completed and your credit card data is no longer required for transaction purpose, it is deleted.
All direct payment gateways adhere to the PCI-DSS standards, set by the PCI Security Standards Council. The Council is a joint effort of major brands like American Express, Visa, MasterCard and Discover.
Safe and secure handling of your credit card information by our online store and its service providers is ensured by our adherence to the PCI-DSS standards.
As a general practice, our third-party providers will only collect, use or disclose your information to the extent needed to allow them to provide us their services.
Certain third-party service providers, such as payment gateways and other payment transaction processors, do have their own privacy policies regarding the information we provide to them for your transactions. We highly recommend that you read their privacy policies to understand how your information will be handled by these parties.
Please note that some third-party providers may be located in a different jurisdiction than you or/and us. By using the services of such a provider, your information may become subject to the legislation of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave Aveen’s website or you are redirected to a third-party website or application, you are no longer governed by Aveen’s Privacy Statement or Terms of Service.
Clicking on some links on our online store may direct you away from our website. We are not responsible for the privacy statements of the other websites. We encourage you to read and understand their privacy statements.
No method of electronic storage or transmission over the Internet can guarantee 100% security. However, we take all reasonable and appropriate precautionary measures to protect your information, and to make sure it is not misused, or inappropriately accessed or disclosed. We adhere to all PCI-DSS requirements and implement industry best practices to ensure the security of your personal data. Credit card information, if provided by you, is encrypted using secure socket layer (SSL) technology and stored with an AES-256 encryption.
Whenever you visit our website, we collect data and information about your device, through third-party products. This Log Data may include information and statistics such as the name and IP address of your device, version of operating system, and the time and date of your visit to our website.
AGE OF CONSENT
By using this website, you imply that you have reached the age of majority according to the country or area of your residence, or that you have reached the age of majority, and you have given your consent to allow your minor dependents to use this site.
If another company acquires our store, or we enter into a merger with another company, we may transfer your information to the new owners or relevant people, for smooth and continued sale and purchase operations.
You may contact our Privacy Compliance Officer at [email protected].uk if you would like to obtain more information, have your queries answered, lodge a relevant complaint, or send a request to amend or delete any personal information we have about you.
Information Collection and Use
We intend to inform you that whenever you use our website, we collect data and information (through third party products) on your phone and your browser sends whenever you visit our website (the “Log Data”). This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration and utilizing our website, the time and date of your use of the said website, and other statistics.
Cookies are files with small amount of data commonly used as anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory. This Service does not use these Cookies” explicitly. However, the website may use third party code and libraries that use “Cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our website.
We may employ third-party companies and individuals for the following reasons:
We want to inform users and visitors of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated to not disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information and we strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
You may only use this website for lawful purposes and you must not use it in a way that infringes the rights of anyone else or that restricts and inhibits anyone else’s enjoyment of this website.
Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and activities that occur under your account. Aveen Jewellery shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect password or account.
Ownership of Rights:
All pages of this website including all pictures and designs are the property of Aveen Jewellery. Any use of this Platform or its contents including copying or storing them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Aveen Jewellery. You may not modify, distribute or re-post something on this Platform for any purpose.
Accuracy of Content:
To the extent permitted by applicable law. Aveen Jewellery disclaims all representations and warranties express or implied that content or information displayed in or on this website is accurate, complete, up-to date and /or does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the view, opinions, beliefs and values of Aveen Jewellery.
Damage to your Computer or other Device:
Aveen Jewellery makes reasonable efforts to ensure that this website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this this website including any content on it will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use this website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Aveen Jewellery shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via through this this website.
Career Page and Applying for a Job with Aveen Jewellery
If you browse or apply for a job in the career page of our website, your application and any additional information that you provide may be used to assess your skills and interests against career opportunities at Aveen Jewellery. You must ensure that the information provided is relevant, truthful, accurate and not misleading in any way. SCIco may also retain this information for internal record only.
With the current volatility and uncertainty around us, much of the fashion and luxury world’s conversation has been around sustaining, preserving and taking care of what we have. Similar is the case with fine jewellery, thus talented designer and jewellery expert Aveen Oghana of Aveen Jewellery shares her insider tips on jewellery care.
All the jewellery at Aveen is 18K solid gold, and can contain precious gemstones, fine gemstones, diamonds and enamel so needs to be treated with care to ensure its durability.
At Aveen, we always recommend regular cleaning of your jewellery to ensure it is always looking its best. Dirt can collect in the multiple surfaces and crevices of your jewellery especially if you have not taken off pieces like engagement or wedding rings for years.
We will clean any of your Aveen ready-to-wear or custom made pieces free of charge using an ultrasonic and high temperature steam cleaning. During our cleaning and polishing process, we will also check for any damage or loose stones and make sure your clasps are in good working order.
For maintenance we also recommend you clean your gold jewellery at home with these easy steps
1- Mix a small amount of mild dishwashing liquid or soap with warm, not hot water
2- Use a new baby-soft toothbrush to gently brush the piece including any gemstones
4- Air dry or dry with a soft cloth
Please note, some gemstones like opals and pearls should not come into contact with water. Clean with a soft lint-free cloth instead.
We recommend removing your jewellery whilst swimming, showering, bathing, engaging in sports activities or cleaning with household products, especially those containing bleach or ammonia.
In addition only put on your jewellery after you have finished applying hair products, creams, makeup and perfume.
Jewellery can be damaged if it is not stored properly. A diamond is the hardest substance on earth so even though it may not get scratched itself, it could scratch another diamond or gemstones or even metals such as gold and platinum. So its important to store jewellery separately wrapped in tissue or soft cloth.
All our Aveen jewellery pieces come in a special soft lined pouch or box so make sure you save these as they are the best way to store your jewellery and protect it from damage or dirt.
We offer Free Shipping on all orders above AED 500 / $150 within the UAE and above AED 3000 / $850 internationally. We currently use FedEx as our courier for local and international deliveries.
We will not be responsible for any custom fees, import duties, taxes and other local charges added by your country’s custom office.
For customised pieces from our existing collections please allow 2-3 weeks for production, from time of purchase. Delivery times vary please see below for details.
For Bespoke pieces please allow 4-6 weeks for production which will include discussion of designs, gemstone and diamond sourcing and manufacturing. Delivery times vary please see below for details.
Delivery within United Arab Emirates is approximately 2 business days after production. Delivery time for international orders is approximately 5 business days after production.
All Sales within the UAE are final, no exchanges or returns are acceptable.
All International sales are final, no exchanges or returns are acceptable.
Please note that custom made pieces, engraved products, special or bespoke orders and items that we do not currently carry in stock, cannot be exchanged or returned.
If you are not happy with your order for any reason, please get in touch with us and we will do our best to assist you.