TERMS & CONDITIONS

OVERVIEW

This website is operated by Aveen Jewellery FZ LLC. The terms “we”, “us” and “our”, wherever used in the website, refer to Aveen Jewellery. Aveen Jewellery offers this website, including all tools and services, and information available on this website to you, the user, conditional upon your acceptance of all terms and conditions, and policies stated on the website.

By visiting our website and/ or making a purchase transaction on it, you engage in our “Service” and agree to the following terms and conditions (“Terms of Service”, “Terms”), including any and all terms and policies referenced and/or hyperlinked herein. These Terms of Service are applicable to any and all visitors to, and users of this website, including, but not limited to customers, merchants, vendors and content contributors.

We request you to read these Terms of Service thoroughly before accessing or using any part of our website. By accessing or using our website in any manner, you agree to be bound by these Terms of Service. If you disagree with any of the terms and conditions written in this document, then you may not access or browse our website, or use any of our services.

These Terms of Service will also govern any and all new products and features that are added to our website. The most current and updated version of the Terms of Service can be viewed on this page, at any time. We advise you to review this page regularly, as we reserve the right to make any updates or modifications to any part of these Terms of Service at any time by posting updates here. If you continue to access and use the website after the posting of any changes to the Terms of Service, then this implies your acceptance of those changes.

Our website is hosted on WordPress, and we use Woocommerce as the platform to sell our products to you online.

The headings used below are for convenience and ease of reading only, and will not limit or affect these Terms in any way. 

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you have reached the age of majority according to the country or area of your residence, or that you have reached the age of majority, and you have given your consent to allow your minor dependents to use this website.
In the use of this Service, you may not violate any laws (including copyright laws) as applicable in your jurisdiction, nor may your use our services or products for any illegal or unauthorized intent or purpose.

SECTION 2 – GENERAL TERMS AND CONDITIONS
We reserve the right to refuse the sale of our products to any customer at any time, for any reason.

By browsing and using our website, you understand and accept that your information (except credit card information) may be transferred unencrypted, may be transmitted over other networks, and may be modified to conform to the technical requirements of the connecting devices and networks. Your credit card information will always be transferred in an encrypted form. 

Without our explicit written consent, you may not reproduce, copy, duplicate or sell any of our products.

SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION
We reserve the right to modify the contents of this website at any time. It is your responsibility to monitor changes to our website, and ensure that the information viewed by you is accurate, updated and complete.

SECTION 4 – MODIFICATIONS TO PRICES AND SERVICES
We reserve the right to change the prices of any or all of our products, without any prior notice. We may also discontinue or modify any of our products at any time, without any prior notice. We shall not be liable to anyone, user or third-party, for any kind of modification to our services and/or prices.

SECTION 5 – PRODUCTS
Our products are subject to return or exchange only in accordance with our Return Policy.

Every effort has been made at our end to display and describe the colours, designs and dimensions of our products as accurately as possible. We do not take any responsibility for how the image and colour appears on your screen, based on its display settings.
We may limit the sale of our products to any person, or geographic region. We reserve the right to refuse the sale of our products to any person for any reason. This right may be exercised by us on a case-to-case basis, as we deem fit.

Product descriptions and prices are subject to change at our sole discretion, without any prior notice.  We may discontinue any product, without being obligated to provide any reason. Any discount or other offers made on any product may become void when prohibited by us.

SECTION 6 – ACCURACY OF ACCOUNT AND BILLING INFORMATION
In our sole discretion, we may choose to refuse any order placed with us. We also reserve the right to limit the number of items purchased by any person, household or entity. These limitations may be placed on orders booked by the same customer account or credit card, and/or orders that mention the same shipping address. We may attempt to notify you via the contact details provided by you, if we modify or cancel your order. In our sole discretion, we may modify or cancel orders that we appear to be placed by distributors or resellers.

By making a purchase at our online store, you agree to provide your complete and accurate purchase and account information, including your email address, contact number and credit card numbers and expiration dates.

SECTION 7 – THIRD-PARTY TOOLS
You may be able to access optional third-party tools on our website, without any warranties or endorsement from our end. We are not liable to monitor or control the third-party tools in any form. By using these tools, you agree that any liability arising from your use of third-party tools is not our responsibility. You are solely responsible for using these tools at your own risk and discretion. You must familiarize yourself with and agree to the terms and conditions of the relevant third-party providers, if you are choosing to use their tools available on our website.
We may offer new third-party tools, services and/or features on our website in the future. The Terms of Service mentioned here will automatically be applicable to any such tools and features. 


SECTION 8 – THIRD-PARTY LINKS

Third-party links relevant to our content or products may be present on our website. These links may direct you to third-party websites that are in no way affiliated with us.
We have no responsibility to examine or endorse the contents, services, and/or products of these websites for security, privacy and/or accuracy. 

We can not be held responsible for any loss or damage incurred as a result of use of these websites, including but not limited to, any purchases made from them. You are requested to thoroughly review the privacy statements and terms of service of these third-party websites, in case you choose to engage in any transaction with them.   All complaints, queries or concerns regarding third-party services or products must be directed to the relevant third-parties.

SECTION 10 – PRIVACY OF INFORMATION
Any information collected by us or any personal information submitted to our website is subject to our Privacy Statement. Read here. 

SECTION 11 – ERRORS AND OMISSIONS
There may be inadvertent errors or omissions on our website pertaining to description, availability, shipping charges and pricing of products, promotions and offers, or any other matter.  We reserve the right to correct all such errors and omissions, and to update or modify any information on the website, without prior notice.


SECTION 12 – PROHIBITED USES
You may not use this website or its contents or services or products for any of the following purposes: 

(a) for any purpose prohibited in the Terms of Service;

(b) for any malicious intent or unlawful purpose, alone or in conspiration with others; 

(c) to violate any local or international legislations;

(d) to violate intellectual property rights of any entity, including us;

(e) to furnish any misleading or untrue information; 

(f) to collect personal information illegally; 

(g) to spam, phish, pharm, pretext, spider, crawl, or scrape; 

(h) to indulge in any form of hate speech, discrimination or immoral or obscene behaviour; or 

(i) to attempt to disrupt the functioning of this website or other websites, or to interfere with the settings or disable or circumvent the security features of the website or any other related or unrelated websites and online entities. 

We may terminate your use of our website and services and pursue a legal course of action if you act in violation of any of the above.

SECTION 13 – LIMITATION OF LIABILITY
We do not guarantee that your use of our website and service will be uninterrupted, secure and error-free at all times.

Your use of the website and all its features is at your sole risk. We, including our employees and affiliates, and all entities and individuals related to us, may not be held liable for any direct or indirect claim, or damage of any kind, arising from your use of our website, service, products and third-party services and links. In states or jurisdictions that do not permit the limitation of liability for damages, our liability shall be limited to the maximum extent permitted by the relevant legislation.

SECTION 14 – INDEMNIFICATION
You agree to indemnify us and hold us and all entities and individuals related to us, including our owners, partners, employees, service providers, harmless from and against any and all claims arising out of your violation of these Terms of Service, or any other legislation.

SECTION 15 – SEVERABILITY
If one or more provisions of these Terms of Service are deemed unlawful, this shall not affect the validity and enforceability of the remaining provisions in any way. The provisions deemed void shall also be applicable to the fullest extent possible according to law.

SECTION 16 – TERMINATION
These Terms of Service shall remain effective as long as they are not terminated by either you or us. When you stop the use of our website and services, these Terms of Service will automatically be terminated, until you resume use again. You may also terminate these Terms of Service from your end by notifying us that you wish to do so; in which case, you will no longer be authorized to use our website and services.
It is our sole discretion to terminate this agreement at any time, and deny you access to our website and services, without prior notice, if we suspect that you have violated any provision of these Terms of Service. We may hold you liable for all amounts due up to (and including) the date of termination.

SECTION 17 – ENTIRE AGREEMENT
Any provision of this agreement may not be waived as a result of our failure to enforce it any time.
Your use of our website and  services is governed by these Terms of Service including any and all updates and modifications to it.  This agreement will supersede any other oral and written agreements and communications between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in interpretation or misinterpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements between us and you shall be governed by the Dubai Courts and United Arab Emirates laws.

SECTION 19 – CHANGES TO TERMS OF SERVICE
Please review these Terms of Service frequently, as we reserve the right to modify any part or provision of it as required, at any time. Any modifications will be effective immediately upon their posting on the website. We will notify you here if material updates have been made in the Terms of Service.

It is your sole responsibility to check our website periodically for changes. If you continue to use or access our website after we have posted any changes to these Terms of Service, you are agreeing to and accepting all those changes. 

SECTION 20 – CONTACT INFORMATION
Any queries and ambiguities regarding these Terms of Service can be directed to us at [email protected]

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How to Wear, Store and Care for Your Jewellery with Aveen Jewellery

With the current volatility and uncertainty around us, much of the fashion and luxury world’s conversation has been around sustaining, preserving and taking care of what we have. Similar is the case with fine jewellery, thus talented designer and jewellery expert Aveen Oghana of Aveen Jewellery shares her insider tips on jewellery care. 

All the jewellery at Aveen is 18K solid gold, and can contain precious gemstones, fine gemstones, diamonds and enamel so needs to be treated with care to ensure its durability.

At Aveen, we always recommend regular cleaning of your jewellery to ensure it is always looking its best. Dirt can collect in the multiple surfaces and crevices of your jewellery especially if you have not taken off pieces like engagement or wedding rings for years.

We will clean any of your Aveen ready-to-wear or custom made pieces free of charge using an ultrasonic and high temperature steam cleaning. During our cleaning and polishing process, we will also check for any damage or loose stones and make sure your clasps are in good working order.  

For maintenance we also recommend you clean your gold jewellery at home with these easy steps

1-   Mix a small amount of mild dishwashing liquid or soap with warm, not hot water

2-  Use a new baby-soft toothbrush to gently brush the piece including any gemstones

3-  Rinse

4-  Air dry or dry with a soft cloth 

Please note, some gemstones like opals and pearls should not come into contact with water. Clean with a soft lint-free cloth instead.

We recommend removing your jewellery whilst swimming, showering, bathing, engaging in sports activities or cleaning with household products, especially those containing bleach or ammonia.

In addition only put on your jewellery after you have finished applying hair products, creams, makeup and perfume.

Jewellery can be damaged if it is not stored properly. A diamond is the hardest substance on earth so even though it may not get scratched itself, it could scratch another diamond or gemstones or even metals such as gold and platinum. So its important to store jewellery separately wrapped in tissue or soft cloth.

All our Aveen jewellery pieces come in a special soft lined pouch or box so make sure you save these as they are the best way to store your jewellery and protect it from damage or dirt.

Shipping

We offer Free Shipping on all orders above AED 500 / $150 within the UAE and above AED 3000 / $850 internationally. We currently use FedEx as our courier for local and international deliveries.
We will not be responsible for any custom fees, import duties, taxes and other local charges added by your country’s custom office.
For customised pieces from our existing collections please allow 2-3 weeks for production, from time of purchase. Delivery times vary please see below for details.
For Bespoke pieces please allow 4-6 weeks for production which will include discussion of designs, gemstone and diamond sourcing and manufacturing. Delivery times vary please see below for details.
Delivery within United Arab Emirates is approximately 2 business days after production. Delivery time for international orders is approximately 5 business days after production.

returns

All Sales within the UAE are final, no exchanges or returns are acceptable.
All International sales are final, no exchanges or returns are acceptable.
Please note that custom made pieces, engraved products, special or bespoke orders and items that we do not currently carry in stock, cannot be exchanged or returned.
If you are not happy with your order for any reason, please get in touch with us and we will do our best to assist you.